ek9990 — Crash Games, Slots, Live Tables and Cricket Betting in One Place

Go to the Deposit tab in your account, select Nagad from the method list and enter the amount within your account limits. The screen then shows the Nagad number to send to, and you complete the transfer from your Nagad app as you normally would for any person-to-person send. Once Nagad confirms the transfer, return to your ek9990 deposit screen and enter the transaction reference shown in your Nagad app. Your wallet updates when the reference is matched on the platform side.

Yes — your account can hold multiple payment methods. Both Nagad and Rocket are listed in the Deposit and Withdrawal tabs, and you can use either one depending on which you prefer for a given transaction. The transaction log records the method used for each entry separately, so your history is clear regardless of how many methods you use. There is no requirement to use the same method for withdrawals as you used for deposits, but check the withdrawal screen for any method-specific conditions shown there.

First check the transaction status in your Upay app to confirm the transfer completed on the provider side. If the Upay record shows the transfer went through but your ek9990 wallet has not updated, open the support chat or send an email to the support address in your Account Help section. Include the Upay transaction reference, the amount and the time of the transfer. The team checks the provider record against the platform log to identify where the confirmation step broke down.

Once you are signed in, the Session Controls option appears in the account navigation — on mobile this is typically in the account icon menu at the top right or within the bottom navigation bar depending on your screen size. Open Session Controls before entering a game to set a spend limit or session duration reminder. You can also return to Session Controls mid-session by tapping the account icon without closing the game you are in, since the overlay loads on top of the lobby.

Yes. The sportsbook category — which includes cricket markets for IPL, BPL and international matches — is listed in the top navigation of the authenticated home screen alongside slots, live casino and crash games. Switching to it does not close your lobby session or require a fresh login. Market availability depends on the live data feed active at that time, so the number of open cricket markets varies by date and match schedule rather than being fixed.

The login page sends a confirmation to your registered email address each time you start a session — check that inbox including the spam folder for the confirmation message. If you do not receive it within a few minutes, use the Resend option on the login screen. If the issue persists, contact support via the email address listed on the public Help page; include your registered email address but do not send your password in any message.

Yes — the transaction log and session history are accessible from the Account tab in the mobile lobby without any change in layout or feature availability compared to desktop. Each entry shows the game or payment action, the method or title involved, the amount, the date and the status. For deposit entries made via Nagad, Rocket or Upay, the provider reference is stored in the same row. You can scroll back through the full history for your account in one place.

Open Session Controls from your authenticated home screen and select the Account Pause option. Choose the duration from the options shown — the available periods are listed on that screen rather than fixed in advance here. Once confirmed, your account login is suspended for that period and no deposits or game access are possible. Your wallet balance and transaction records are preserved. To end a pause before the period expires, a confirmation step is required to ensure the action is deliberate. For a permanent account closure, follow the separate route linked in the site footer.