Mobile / Sports
Every action you take on ek9990 — from opening a session to moving funds through Nagad, Rocket, or Upay — sits within a defined set of terms. These conditions are here so you know exactly where you stand before you play, and they apply equally on mobile and desktop.
These terms form the binding agreement between you and ek9990 when you register, log in, or carry out any transaction on the platform. Availability and access depend on your local law and the eligible regions listed at the time you open your account — it is your responsibility to confirm that using this platform is permitted where you are located. Nothing in these terms overrides applicable local regulation, and where local law sets a stricter standard, that standard applies. We may revise these terms from time to time; the current version is always available from the policy section of your account screen, and continuing to use the platform after a revision means you accept the updated conditions. Transactions processed through Nagad, Rocket, and Upay are governed by both these terms and the separate terms of those payment providers — disputes about a specific wallet transfer should first be checked against the record shown in your account transaction history. If any clause here is found unenforceable, the remaining clauses continue in full force. Questions about the legal basis of a specific condition can be directed to our support channel.
Nagad wallet transactions are recorded in your account history and fall under both these terms and Nagad's own provider conditions.
Rocket transfers are logged per session; the transaction reference shown in your account is the record to cite if you raise a query.
Upay payments are processed through the wallet verification step visible in your account deposit screen before any amount is confirmed.
These terms draw a clear boundary around what they govern and what sits outside them. Understanding that boundary helps you know which route to take when a question comes up — whether that is checking your own account record, raising a platform query, or contacting an external provider directly. Access and eligibility remain subject to your local law and the eligible regions confirmed at registration.
Login, session management, and account-level controls — including the session limit tools available from your account screen — fall fully within these terms.
Deposits and withdrawals processed via Nagad, Rocket, or Upay are covered here, though each provider also has its own conditions that run alongside ours.
Games, odds displays, and lobby content published on ek9990 are governed by these terms; game rules specific to a title are shown within the game itself.
External sites, payment networks, or services you reach by leaving ek9990 are outside this policy's scope — their own terms apply once you leave our platform.
You have practical routes available to you when you need to check, correct, or question anything connected to your account and these terms. Your transaction history is visible in the account section on the same screen you use during a session — you do not need to leave the platform to pull that record. If a detail on your account is incorrect, the account settings section is where you submit a correction request directly. For questions about how a specific clause affects your use, the support channel is the right place to start, and the team can escalate a formal request if needed. We keep your account record accessible so you can review it on mobile at any point without needing to wait for a desktop session. Each of the steps below maps to a visible route inside your account.
Open the transaction history tab in your account to see every deposit, withdrawal, and session event in chronological order.
Go to account settings and use the edit fields to submit a correction; changes are logged and confirmed on screen.
Use the support contact route from the help section of your account to ask about a specific clause or condition.
If the initial response does not resolve your query, ask the support team in writing to escalate to a formal review.
Policy questions are handled through the support routes published in your account. Use the channel that fits your query — written queries through the account help section leave a record you can refer back to.
Open the help tab from your account screen to submit a written query about any clause in these terms. Your submission is logged for follow-up.
Live chat is accessible from the support menu when you are logged in. Use it for straightforward questions about account conditions or transaction records.
For formal written requests — corrections, escalations, or detailed policy questions — email support is available via the contact address shown in your account help section.
Your account data, session records, and transaction history are stored and managed in line with these terms and the privacy policy linked from your account screen. We use cookies and session tokens to keep your login state consistent across mobile and desktop — you can review the cookie settings from within your account at any time. Account security steps, including verification on login, are there to protect your record from unauthorised access. Retention of your data follows the periods set out in our privacy policy; if you close your account, the retention timeline shown there applies. To request a change to stored data or to ask who to contact for a specific data matter, go to the help section of your account.
We use session cookies to maintain your logged-in state across mobile and desktop. Cookie preferences can be reviewed in your account settings.
Account records are kept for the period set in our privacy policy. The retention schedule is accessible from the policy section of your account screen.
Login verification steps protect your account from access by others. If you see an unrecognised login, report it via the account help section immediately.
Submit a data correction or removal request through the email support route listed in your account help section; we confirm receipt in writing.
Answers to the questions we see most often about how these terms work in practice.
Yes. Any deposit or withdrawal you make through Nagad, Rocket, or Upay is covered by these terms. Those providers also have their own conditions, which apply in parallel — your transaction reference is visible in your account history and is the record to use if a question comes up.
Eligibility depends on your local law and the eligible regions confirmed at the time of registration. We do not make that determination on your behalf. Check the registration screen for the region eligibility notice, and if you are unsure, review applicable local law before opening an account.
We may update these terms from time to time. The current version is always available in the policy section of your account screen. Continuing to use the platform after a change takes effect means you accept the revised conditions. We recommend checking the policy section periodically.
Your full transaction history — every deposit, withdrawal, and session event — is in the account section accessible from the same screen you use during a session. It is available on mobile without needing a desktop login, so you can check it at any point.
Start by checking the transaction history in your account for the reference number and amount. If the record does not match what you expected, submit a query through the account help section or live chat. For formal disputes, use the email support route shown in your account help section.
Send a written request through the email support address listed in your account help section. Account closure and data retention timelines follow the schedule in our privacy policy, also linked from your account screen. We confirm receipt of any such request in writing.