Mobile / Sports
ek9990 keeps your account data, wallet records and session activity under a clear, documented policy — so you always know what we hold, why we hold it, and how to act on it. Access to this platform and its policy routes depends on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the credentials you use to log in. We also record activity that happens during your session: page navigation, wallet transactions processed through Nagad, Rocket or Upay, and the device identifiers your browser or mobile sends us. This data serves a specific set of purposes. We use it to verify your account, process wallet activity correctly, and respond when you raise a support question. We do not sell your personal information to third parties for their own marketing purposes. Where we work with service partners — for example, payment processors handling your Rocket or Nagad transfer — those partners receive only the data they need to complete that task, and they are bound by their own data obligations. Retention periods vary by data type. Transaction records are kept for as long as our operational and compliance obligations require. You can check the current state of your account record at any time through the account area on your device. If you want to understand exactly what we hold, the rights section below tells you the steps to follow. Availability of this service and its data practices depends on your local law and the eligible regions we support.
Nagad transfer records are logged against your account wallet. Only the data needed to process and reconcile the transfer is shared with the payment handler.
Rocket transaction data is handled by the payment processor under its own data terms. We retain the reconciled record on our side for account verification purposes.
Upay wallet activity appears in your transaction history inside the account area. We do not share this record with parties outside the processing chain.
Not every data interaction on the platform falls under a single rule. This section maps what sits inside the scope of our privacy policy, what is handled separately, and what belongs to third-party terms you should review independently. Understanding the boundary is practical — it tells you exactly who to contact when you have a data question and which document answers it.
Registration details, login credentials, session tokens and device identifiers are all within scope. We control how this data is stored, how long it is kept, and who inside our operation can view it.
Deposits and withdrawals through Nagad, Rocket or Upay generate records we hold. The payment processor's own privacy terms govern the data on their side of the transfer — our policy covers only the record we retain.
We use cookies and similar tools to keep your session active and remember your preferences between visits. You can manage cookie behaviour through your mobile browser settings at any time.
Game studios and any linked services operate under their own data terms. Our policy does not extend to data they collect independently. Review each provider's published terms if you have questions about their practices.
You have concrete options available to you — not just abstract rights. If you want to review what account data we hold, the account area on your mobile or desktop shows your registered details, transaction history and session records as they stand today. If any of those details are wrong, you can correct them directly in the account settings screen; for fields that are locked after verification, raise a support request and we will walk through the correction process with you. You can ask us to explain why we hold a specific piece of data and how long we plan to keep it. Where local law and your eligible region support a deletion or restriction request, submit that through our support channel and we will confirm what is and is not possible given our operational obligations. Every request is logged so there is a record you can refer back to. We aim to respond to data queries within a reasonable period — the exact timeline depends on the nature of the request and any verification steps we need to complete first.
Open the account area from any device to see your current registered details, wallet history and session data as we hold it right now.
Editable fields can be updated directly in account settings. Locked verification fields require a support request — we handle those through our published contact route.
If you want to know why a specific piece of information is held or how long it stays, contact us through the support channel and we will give you a clear, written answer.
Where your local law and eligible region allow it, we will process deletion or restriction requests. Submit through support; we will confirm what is possible given our obligations.
Privacy questions sometimes need a direct conversation rather than a general FAQ answer. We have published contact routes so you can reach the right place without guessing. Use the channel that fits your situation — account-level corrections, data queries and deletion requests each follow a slightly different path, and the support team will direct you once they understand what you need.
For questions about the data tied to your specific account — transaction records, session history or registered details — open a support request from inside the logged-in account area. This is the most direct route.
For formal data questions — what we hold, why we hold it, or a correction request — use the privacy query route published in the help section of the site. Include your registered contact detail so we can verify the request.
For general privacy questions that do not need a formal written record, the live chat channel on the site is available. The team can clarify policy points and direct you to the right form if your question needs a logged response.
The way we handle your data is not a background process you have to take on faith. Each of the points below describes a concrete practice you can verify through your account or through a direct request to our support team. We have structured our data handling around the principle that you should be able to see, question and act on what we hold — whether that is a Nagad transaction record or a cookie preference stored on your mobile device.
We use session cookies to keep you authenticated across pages and preference cookies to remember your settings. You can clear or block these through your mobile browser at any time; doing so will require you to log in again.
Your login credentials are stored using standard hashing practices. We do not store your raw password. If you suspect your account has been accessed without your permission, contact support immediately through the account area.
We keep transaction records — including Rocket and Upay wallet activity — for as long as our operational and any applicable compliance obligations require. After that period, records are deleted or anonymised.
When we update this policy, the revised version is published on this page with the date of the change noted. Continuing to use your account after an update means you have seen the revised terms; we recommend checking back periodically.
These are the questions we hear most often about how we handle account and wallet data. If your question is not covered here, use the support contact route in the section above to get a direct answer.
We collect the details you enter during registration — name, contact information and login credentials — along with device identifiers and session data generated when you use the platform. Wallet activity through Nagad, Rocket or Upay is also logged against your account record.
We share data only where it is needed to complete a service — for example, passing the necessary details to a payment processor handling your Rocket or Nagad transfer. We do not sell your personal information to third parties for marketing purposes.
Open the account area from your mobile or desktop device. Your registered details, transaction history and recent session records are visible there. For a broader data summary, submit a request through our published privacy query route and we will compile it for you.
Yes. Editable fields can be updated in account settings directly. For locked fields or a deletion request, contact us through the support channel. Whether full deletion is possible depends on our operational obligations and your local law and eligible region.
Transaction records — including Nagad, Rocket and Upay wallet activity — are kept for as long as our operational and applicable compliance obligations require. After that period, records are deleted or anonymised. You can ask for clarification on a specific record type through support.
We retain records that our obligations require us to keep even after an account becomes inactive. Data that is no longer required is deleted or anonymised according to our retention schedule. Contact support if you want to understand what remains on file for your specific account.