Mobile / Sports
Your ek9990 account keeps deposits via Nagad, Rocket and Upay, withdrawal requests, and full transaction history on the same screen you play from — no app-switching, no separate portal. Every banking route on this page reflects what is actually configured in your account area, so follow the fields and instructions shown there for your specific session.
Funding your account starts from the banking section inside your signed-in dashboard. We support Nagad, Rocket and Upay as local wallet rails, and each one follows the same core flow — open the deposit counter, pick your wallet, enter an amount that meets the minimum shown, then confirm on your mobile wallet app.
Log in to your account and navigate to the Banking section. Select the Deposit tab to see the available wallet options currently active on your account.
Select Nagad, Rocket or Upay from the list shown. The method displayed reflects what is configured for your account and region at that time.
Type the deposit amount — check the minimum shown on screen. Confirm on the wallet app when the payment prompt arrives on your phone.
Once your wallet confirms the transfer, your ek9990 balance updates. You can verify this in the Account Balance row at the top of your dashboard.
When you want to move funds back to your Nagad, Rocket or Upay wallet, open the Withdrawal tab inside the Banking section of your account. The fields shown there will ask for the wallet number and amount.
Inside Banking, tap Withdraw. The screen shows your available balance, the wallet options linked to your account, and the per-request limit in effect.
Type the wallet number exactly as it is registered. Enter an amount within the limit shown. Double-check both fields before submitting — corrections after submission require support contact.
The system may ask you to confirm ownership before processing. Follow the verification step shown on screen exactly; do not skip or bypass it.
Your withdrawal request appears in the Transaction History tab with a status label. Keep the reference number visible so support can locate it quickly if needed.
Your account may reach a point where further banking activity requires a verification step. This is shown directly in your account dashboard — we do not send unsolicited requests for documents via chat or email outside of the official account panel.
Any pending verification requirement appears as a notification inside your signed-in account panel. Open the notification to see the specific fields or documents the system is requesting at that point.
The upload or confirmation steps are described in full inside your account. Use only the fields shown there; do not submit documents through any external channel or to any person contacting you outside the portal.
Once you complete the fields shown, your submission enters the review queue. A status label updates in your account when the check is resolved — you do not need to resubmit.
If your verification status does not update after a reasonable time, contact support through the help route inside your account. Have your account reference ready so the team can locate the submission quickly.
We have configured local mobile wallet rails so your deposit and withdrawal steps stay on the same device you use to access the platform. The three verified options are Nagad, Rocket and Upay — each works through the wallet app already on your phone. No third-party processors or unfamiliar payment brands are involved in these routes.
Deposit and withdraw using your Nagad mobile wallet. Enter the wallet number registered to your account and confirm via the Nagad app on your phone.
Rocket transfers connect your Dutch-Bangla mobile wallet to your account balance. Use the Rocket number linked at registration for both deposits and withdrawal requests.
Upay is available as a deposit and withdrawal route for eligible accounts. Confirm the Upay number in your account settings matches the wallet you intend to use.
Bank Transfer is available where enabled on your account. Check the Banking section to see whether this option is active for your account and follow the fields shown there.
Every deposit and withdrawal you make through Nagad, Rocket or Upay generates two reference points: the transaction ID on your wallet app and the corresponding entry in your ek9990 Transaction History. Keeping both in view is the most reliable way to confirm that a transfer has been correctly received and logged.
After every Nagad, Rocket or Upay transfer, note or screenshot the transaction ID shown in your wallet app. This is the reference our support team uses to locate the corresponding entry on the platform side.
Open Transaction History in your account panel. Each entry carries a status: Pending means the transfer is being processed, Completed means it posted to your balance, Under Review means a check is in progress on that entry.
Compare the amount shown in your wallet history with the amount in the ek9990 Transaction History row for the same date and time. A discrepancy is the first thing to flag when raising a support request.
Hold your wallet screenshot and the ek9990 reference number until the entry shows Completed. Once resolved, both sides should agree. If they do not, contact support with both references rather than initiating a new transfer.
Your banking security on ek9990 depends on a combination of platform-side controls and steps you take on your device. We maintain the account portal under the ek9990 domain — always check the address bar before entering login or banking details to confirm you are on the correct domain.
Before entering your password or banking details, confirm the address bar shows ek9990. Phishing pages often use close-but-wrong spellings. A quick glance at the domain is the simplest security habit you can build into every session.
The platform applies a verification step at deposit and withdrawal points. This is built into the account flow and is not optional. It exists to make sure banking actions on your account cannot be completed by someone else who gains access to your device.
Deposits and withdrawals are processed only to and from wallets registered in your name on the account. Using a wallet belonging to another person will cause the transaction to be held and may require a manual account-level review before it is released.
Our support team is reachable through the help route inside your signed-in dashboard. We do not ask for passwords, full wallet PINs or ID images through third-party chat tools. Any contact requesting those details outside the in-account panel is not from us.
These questions reflect what account holders ask most often when managing deposits, withdrawals and verification on ek9990. If your situation is not covered below, raise it through the support route inside your signed-in account panel with your transaction reference ready.
Nagad, Rocket and Upay are the verified local wallet options configured for deposits. Bank Transfer is also available on accounts where it has been enabled. Open the Banking section after login to see which methods are active for your account at that time.
Check the Transaction History tab in your account panel first. If the entry shows Pending, the transfer is still being processed. If nothing appears, locate the Nagad transaction ID and contact support through the in-account help route with that reference number.
The minimum for both deposits and withdrawals is shown on the relevant screen inside your account at the time of the transaction. We do not publish a fixed universal minimum here because it can vary by account type; check the field label for the current figure.
Withdrawal requests enter a review queue before they are sent to your wallet. If the status has not updated after a reasonable period, open Transaction History, copy the reference number shown against that entry and contact support through the in-account help route.
The specific check, if any, is shown inside your account dashboard as a notification. It varies by account activity. Follow only the fields displayed there; do not submit documents through any channel outside the signed-in portal.
No. Deposits and withdrawals must go through wallets registered in your own name on your account. A mismatched wallet will cause the transaction to be held. Update your wallet details through the account settings and contact support if a held transfer needs review.